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Review of CTC Tools – Don’t Buy from CTC Tools!

The prices look good but CTC tools is hopeless.

I ordered some tools and got a tracking code, with a shipping date of Nov 25th. The tracking said the local courier had not yet received the package. After several weeks I queried this and was told that the package had in fact been returned due to an inadequate address. They send a pdf of the package label. The address was correct. The courier (Hermes) must just have been lazy. OK this may not be CTC’s fault but their failure to inform me about the return IS.

They did give me a refund but had taken payment from paypal in USD, in spite of the website being priced in £ sterling, so the refund came out £6.66 short due to the exchange rate changing. They refused to make up the difference, citing a policy (who reads those) which said prices were given in sterling “as a service”.

So, six weeks after shipping, I have no tools and am £6.66 the poorer for it.

No doubt they will protest that none of this is their fault, but it is just cause for poor reputation; I could have spend a few pounds extra and received my tools in good time. I suggest you do the same!

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